ICT Assistant - Hiring
- ngofmail
- Apr 18
- 4 min read
Updated: Apr 21
1. Purpose of the Position
The ICT Assistant provides oversight of Information and Communication Technology (ICT) to enhance the visibility of the NGO Forum's professional ICT systems to the public. This role ensures that knowledge and data within the organization are effectively generated, stored, and managed. This job description should be read in conjunction with the current action plan.
2. Responsibilities
This position offers an opportunity to the current ICT Assistant to learn more on communication roles, and the following are the enriched duties:
2.1 Website, Social Media, and Event Management
Update NGO Forum information on the website and social media applications (Facebook, Google Plus, Twitter, YouTube, etc.).
Regularly design and develop the NGO Forum’s website and social media platforms to ensure attractiveness and engagement.
Work closely with the Media and Communication Unit and program managers to collect and update information on the website.
Support program teams in posting important events on the website and social media platforms.
Provide technical support for online events/meetings (Livestream, Zoom, Microsoft Teams, etc.).
2.2 IT Helpdesk Support
Set up and prepare computers for new staff.
Conduct regular maintenance of computers, printers, scanners, and other IT equipment.
Perform primary repairs on computers, UPS, LCD projectors, overhead projectors, laptops, and other portable devices.
Provide ICT training on software use within the NGO Forum office.
Develop specifications related to ICT equipment procurement.
Assess ICT equipment condition for appropriate use and prepare recommendations for required ICT equipment.
2.3 Internet & Email Management
Create email accounts for new staff and provide IT training for efficient system and device usage.
Ensure internet and email systems are protected against viruses and operate securely.
Monitor internet data usage to prevent service disruptions due to overuse.
Research and recommend appropriate internet service providers for cost-effective services.
Regularly back up email accounts and messages.
2.4 Data Management and Cybersecurity Support
Develop and maintain databases, including program databases (e.g., Land Dispute Database), membership databases, internal calendars, and staff leave request databases.
Collect and store documents from staff traveling abroad or on in-country missions for knowledge-sharing purposes.
Keep up to date with newly released publications and organize library resources efficiently.
Maintain ICT equipment inventory and control.
Inform the Executive Director about ICT security and accessibility issues.
Maintain a security system that includes updating antivirus software, ensuring the confidentiality of information, and preventing unnecessary internet and email usage.
Provide regular data backups to prevent data loss due to hardware failure or software issues.
2.5 Filing System Management
Ensure documents are securely stored in the cloud/server following NGOF’s filing system.
Keep the filing system up to date.
Train NGOF staff on accessing and managing the filing system.
Maintain documentation of NGOF’s event materials, including presentations and handbooks.
2.6 Reporting and Monitoring
Prepare high-quality ICT reports, including monthly, semi-annual, and annual reports as required.
Continuously monitor ICT activities based on the log frame and budget plan, making necessary adjustments based on monitoring results.
Contribute to six-month and annual reports and other key organizational documents for internal use and public sharing.
Assist Program Manager in establishing an organizational database system
Assist Program Manager in designing PMIS (Program Management Information System).
2.7 ICT Financial Management
Implement ICT activities according to the approved budget.
Prepare and submit advance requests, manage disbursements, and justify expenditures in compliance with organizational policies and procedures.
Develop and monitor ICT cooperative agreements in line with policies and procedures.
Oversee project budget monitoring and budget reviews.
2.8 Social Media and Media Relations
Increase NGOF’s social media followers and track performance metrics.
Provide ideas for social media content development and program activity updates.
Create an Instagram account for NGOF and monitor media mentions.
Ensure NGOF features in news articles and media advisories.
Establish and maintain networking with journalists to secure media coverage.
2.9 Graphic Design and Branding
Design Information, Education, and Communication (IEC) materials and templates.
Develop communication branding materials.
2.10 Website and Event Management
Update contents and maintain the NGOF website.
Assist in organizing events related to NGOF programs.
2.11 Workplace & Internal Communications
Provide communication support for NGOF programs when requested
2.12 Common Responsibilities of the NGO Forum on Cambodia
Perform other related duties as assigned by the supervisor.
Demonstrate a commitment to gender equality, equity, and diversity in NGOF activities.
Comply with all relevant NGOF policies and standard procedures.
Promote teamwork by contributing ideas, listening to colleagues, and taking on additional responsibilities as needed.
Collaborate with other programs and teams to achieve NGOF’s mission.
Attend NGOF meetings and events, including staff meetings, learning and sharing sessions, staff retreats, program reflections, recruitment and selection, performance appraisals, and feedback sessions.
3. Qualifications and Requirements
3.1 Education
Bachelor’s degree in IT or a related field.
Knowledge of website development is desirable.
3.2 Experience and Skills
At least one year of experience in ICT and website management.
Skills in web design & development, client-server network management, database development, and internet & email systems.
Demonstrated interest in development-related issues.
Ability to initiate and implement innovative IT solutions.
Strong command of spoken and written English.
Helpful and team-oriented with a proactive approach.
Proven ability to manage, delegate, and transfer skills and knowledge to colleagues.
Strong experience with computers and office software packages.
Excellent oral and written communication skills in both Khmer and English.
4. Competencies
Commitment to NGOF’s vision, mission, and values (Human Rights and Justice, Transparency and Accountability, Sustainability, Cooperation and Partnership, Peace, and Equity).
Creativity and initiative.
Strong commitment and dedication.
Effective communication skills.
Professionalism and integrity.
Teamwork and collaboration.
Understanding of gender and diversity principles.
Requirements - Skills, Qualifications, Experience
Education: Bachelor’s degree in IT or a related field.
Knowledge of website development is an advantage.
Experience and Skills:
At least 1 year of experience in ICT and website management.
Proficiency in web design, database development, and network management.
Strong command of spoken and written English and Khmer.
Excellent communication and teamwork skills.
Proactive, innovative, and committed to development-related issues.
Competencies:
Commitment to NGOF’s values: Human Rights, Transparency, Sustainability, and Equity.
Creativity, professionalism, and integrity.
Understanding of gender and diversity principles.
Qualified and interested candidates shall Submit CV and Cover letter with salary expectation to job@ngoforum.org.kh by 30 April 2025
Short-listed candidates will be contacted.
The NGO Forum commits to its policies (anti-corruption, child protection, gender policy, etc.).
Women and persons with disabilities are encouraged to apply.
